Privacy Policy

Introduction

Wentworth Equities and its related entities are committed to protecting your
privacy. Wentworth Equities takes all reasonable steps to comply with the Australian privacy principles set down by the privacy act 1988 (cth) (“privacy act”) with respect to the collection, use, disclosure and security of, and access to, personal information.

Type of data collection

We may collect and hold personal information that can identify you that is necessary in order to conduct our business or communicate with you. The personal information collected by Wentworth Equities depends entirely on your interaction with Wentworth Equities.
The kinds of information we typically collect include name, address, contact details (like phone numbers and email addresses) as well as electronic information gathered from your use of our website (see further below).

Purpose of data collection

Generally, we will collect, use and hold personal information if it is reasonably necessary for or directly related to the performance of our functions and for the purposes of:

  • Facilitating Wentworth Equities’ internal business operations;
  • Marketing and promotion of our projects;
  • Acquiring goods, services and information;
  • Monitoring, auditing, evaluating and analysing Wentworth Equities products and services and customer needs in order to develop its business;
  • Fulfilling any legal or regulatory requirements; and
  • Dealing with complaints or queries.

Method of data collection

Personal information will generally be collected by us directly through use of any of our standard forms, websites, telephone conversations or other forms of communication with us. We do not consider email as a secure form of communication and endeavour to gather personal information through other means wherever possible. There may, however be some instances where personal information about you may be collected indirectly. Wentworth Equities will usually notify you about these instances in advance or where that it is not possible, as soon as reasonably practicable after the personal information has been collected.

Failure to provide accurate information

If the personal information you provide us with is incomplete or inaccurate, we may be incapable of providing you, or someone else you know, with the services you, or they, are seeking.

Internet users

If you access our website, we may gather additional personal information about you in the form of your IP address and domain name.

Wentworth Equities may track the patterns of behaviour of visitors to our websites; this can include using a “cookie” which is stockpiled on an individual’s browser. An individual can usually modify their browser to stop this occurring. The information composed in this way can be used to identify an individual unless browser settings are modified. The main purpose of cookies is to identify website users and to prepare customised web pages for them. Cookies do not identify you personally; they may link back to a database record about you. We use cookies to monitor usage of our website and to create a personal record of when you visit our website, and what pages you view, so that we may serve you more efficiently. Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites; and linked websites are not subject to our privacy policies and procedures.

Use of data and disclosure

Generally speaking, we only use or disclose personal information about individuals for the purposes for which it was collected. We may however disclose personal information about you when necessary to:

  1. (a)  Our related entities to facilitate our and their internal business processes;
  2. (b)  Third party service providers, who assist us in operating our business (including

professional advisors, financial advisers and technology service providers), and these service providers may not be required to comply with our privacy policy; and
(c) Our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about services and various promotions.

In some circumstances, the law might permit or require us to use or disclose personal information for other purposes (for instance where you would reasonably expect us to, and the purpose is related to the purpose of collection).

Data security

Precautions are taken to safeguard personal information from loss, misuse, unauthorised access, modification or disclosure. Personal information which is no longer required for business purposes or by law will be de-identified, hard copies will be securely destroyed and soft copies will be permanently deleted from Wentworth Equities’ computer systems.

We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is of the utmost important to us. We therefore take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

Your personal and sensitive information will be stored in servers located in Australia, and may be stored in servers located in or transferred to third party service providers in other locations for the purposes set out above.

Data access

You may access the personal information held about you by making a written request and on verification of your identity. We will attempt to acknowledge the request within 14 days of its receipt, and to provide access to the personal information within 30 days. Wentworth Equities may charge a reasonable fee for providing access to your personal information; but never not for making a request for access.

We may decline a request for access to personal information in conditions prescribed by the privacy act. If we do, we will provide you with a written notice that sets out the reasons for the refusal, except if it would be unreasonable to provide those reasons.
If, upon receiving access to personal information or at any other time, you believe that the personal information held by Wentworth Equities is inaccurate, incomplete, or out of date, please attempt to notify Wentworth Equities immediately. We will hastily take steps to correct the personal information so that it is accurate, complete and up to date.

In the event that we refuse to correct your personal information, we will provide you with a written notice that set out the reasons for our refusal (unless it would be unreasonable to provide those reasons).

Privacy complaints

If you believe that the Wentworth Equities or any of its subsidiaries have not dealt with your personal information in accordance with the Australian privacy principles in the privacy act (or any amendments), you are within your rights to lodge a privacy complaint. Please contact us as set out below, and we will take reasonable steps to investigate the complaint and reply to you. If you are not happy with our response, you may complain directly to the federal information commissioner.

Privacy complaints made to the Wentworth Equities must:

  • Be submitted in writing
  • State an address of the complainant to which notices may be forwarded under the privacy act
  • Provide complete certified identification
  • Give particulars of the act or practice the subject of the complaint

Privacy complaints need to be marked private and confidential and addressed directly to:
Wentworth Equities 286 Pacific Highway Crows Nest NSW 2065

Wentworth Equities’ contact details for any issues relating to personal information, data collection, and this policy are:
Wentworth Equities 286 Pacific Highway Crows Nest NSW 2065

Telephone: 02 9439 3810

More information

For more information about privacy in general, you can visit the federal information commissioner’s website at www.oaic.gov.au.